Service Agreement

Description of Service

We provide a managed platform based on the WordPress content management system that is designed for local small businesses that want to invest in a content marketing strategy. This includes the provision of the necessary hosting and software, software updates, backups, and security scans. Monthly payments for these services are a prerequisite to receiving other services offered by Gap Creek Media.

We provide copywriting and media file optimization services packaged with publishing and distribution strategies designed for content marketing and search engine optimization. Placement and distribution of copywriting and optimized media are bundled in the pricing for each service.

Definitions

You: The person named on the invoice we generate for the website to be worked on.

Representative: Someone you have instructed us to accept direction from in regard to the website to be worked on.

Business: A legally registered business that owns or is represented by the website to be worked on.

Brand: The name represented by the website to be worked on, whether registered with a government agency or not.

Terms of Service

For us to perform the services requested, you as an owner or representative of the brand or business agree to the following terms of service. Additionally, you as an owner or representative of the brand or business agree to requirements detailed in the "What are my responsibilities?" section of our FAQ page.

Account Access

You as an owner or representative of the brand or business agree to provide account access to Gap Creek Media, or it's representatives for the accounts associated with the service requested on behalf of the brand or business you own or represent.

Third Parties

You as an owner or representative of the brand or business agree to allow Gap Creek Media to utilize third-parties to facilitate or complete the work requested on behalf of the brand or business you own or represent.

Refund Policy

We do not offer full or partial refunds for any reason unless we decide to decline further service to you, your business, or representatives of your brand or business. If we decline future service, we will provide a refund for any service that has not yet been rendered, not including the monthly service fee of $75. Once an invoice is paid, you can accept or refuse the work. If you are dissatisfied with our work, you may cancel our services at any time.

Cancellation Policy

Our service is provided as-is on a month-to-month billing cycle. We do not require or offer contracts, and you are free to cancel at any time. Please give a 15-day notice before cancellation to allow for a smooth migration of your website to your new hosting service. We will assist you in the migration process free of charge, provided the migration takes place within the same month.

Once you have canceled your service with us, access to our licenses and API keys will be withdrawn so it is important that you include obtaining these in your migration plan so your website continues to function properly. Ask about this if you decide to cancel our services.

Limitation of Liability

Gap Creek Media provides web presence management services. We do not take or retain ownership of accounts on behalf of clients. We expect clients to familiarize themselves with their online accounts and assets and to familiarize themselves with the Terms of Service for each entity as we do not provide end-point services. Additionally, you as an owner or representative of the brand or business agree to the "What are my responsibilities?" section of our FAQ page.

Force Majeure

You as an owner or representative of the brand or business agree not to hold Gap Creek Media or its representatives responsible for forces outside of our control, including but not limited to natural disasters, the functioning of government, social unrest, or acts of God.

Errors and Omissions

You agree on behalf of the brand or business you own or represent to be the responsible party for the legality and accuracy of the content in the website(s) or third-party platforms registered to the brand or business you own or represent. You as an owner or representative of the brand or business also agree to review and take ownership of all content produced, published, and distributed as a result of our services on behalf of the brand or business you own or represent.

Personal Data

You as an owner or representative of the brand or business are responsible for GDPR and CCPA compliance and any personal information that is collected through services rendered on behalf of the brand or business you own or represent. You as an owner or representative of the brand or business also agree not to hold Gap Creek Media, or it's representatives responsible for the breach, exposure, or loss of personal data.

Third Parties

Though we will do everything in our power to mitigate any failure of service, you as an owner or representative of the brand or business agrees not to hold Gap Creek Media, or it's representatives responsible for the failure of third-parties to produce or render service. You as an owner or representative of the brand or business also agree not to hold Gap Creek Media or it's representatives responsible for the breach, exposure, or loss of personal data by third-parties.

No Guarantee

We do not guarantee any outcomes as a result of our services. You acknowledge that our services provide aid to businesses in managing the logistical and technical hurdles of maintaining an online presence and that results vary, depending on several factors, including decisions made by the client.

Onboarding starts at just $800

Contact us to see how we can help you grow your web presence.

Onboarding starts at just $800

Contact us to see how we can help you grow your web presence.
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