Billing & Cancellation
Getting your business online involves a but more than just getting a website up and calling it a day. A website does very little for your business by itself. It's the cumulative work across several services and platforms that creates a web presence and regular management to help it grow.
We provide the resources, experience, and consulting you need to take control of your business's web presence, starting at $800.
Domain Name
Our onboarding process begins with helping you set up your account with Godaddy if you don't already have one, or your preferred domain registrar if you have one you would like to use. We'll then help you either transfer your domain from your previous web company or consult with you about deciding on a domain name.
Why do I need a GoDaddy account if you're managing everything?
Your domain is the address on the web people will go to find your business. You should never allow anyone but you to own your domain name.
Website Development
Start with a new WordPress website and a suite of premium plugins to supercharge your website. We'll build your new website to your satisfaction and complementary to your brand. Built with speed, SEO, and reliability in mind, you can be confident with your new business class website.
Your website will include a contact form and a technical support form, complete with Google reCaptcha spam prevention. We use Google Maps on contact pages, as well as provide clickable phone numbers for click-to-dial functionality and a table displaying hour of operation, standard.
Pages & Content
The base price includes all the standard pages you'll need to get started, and pricing goes up as you add pages, media, and text content to your order. Standard pages are as follows:
Home page
The home page includes 400 words of text content and 3 images.
Services or Products
The Services or Products page includes 400 words of text content and 3 images.
Contact Us
The Contact Us page includes Click-to-call phone number, Google Map integration, address, and hours of operation.
Website Information
The Website Information page is simply an index page for pages related to website support information, including the Privacy Policy, Terms of Service, Technical Support, and Sitemap.
- Privacy Policy
We provide a basic template, but this area is your responsible and you should provide a Privacy Policy that protects your business and has passed legal review. Please see the Privacy Policy & Terms of Service section of "What are my responsibilities?" for more details.
- Terms of Service
We provide a basic template, but this area is your responsible and you should provide a Terms of Service that protects your business and has passed legal review. Please see the Privacy Policy & Terms of Service section of "What are my responsibilities?" for more details.
- Technical Support
This page provides a form that can be used to submit visitor data requests as required by law as well as bug or website use issues. This form sends the information to our email address where we can take immediate action to resolve the issue and provide our clients with timely reporting of issues.
- Sitemap
Just like it says. This page is a sitemap.
Branded Email
Represent your brand with branded email hosted with us on Rackspace to accompany your website. You can add and remove email boxes for your staff by simply contacting us and we'll adjust your next invoice accordingly.
Online Business Listings
Having control of your online business listings on Google, Bing, and Yelp is also essential to your web presence, so we'll help you take ownership of those accounts as well, ensuring accurate information on your business listing so you won't lose money because consumers can't find you.
Social Networks
We'll help you set up your social networks and consult with you on best practices in case you decide to manage your own content. Social engagement is essential to any content marketing strategy. We'll get you up and running with Facebook, Instagram, Twitter, and Pinterest and get your brand connected with the world.
Limitations of Service
Our onboarding services are only for clients who intend to begin monthly noncontractual service with us.
Monthly no-contract Web Presence Management starts at $100 per month. We email invoices on the 20th of every month before the month of service to be rendered, due within seven days. Our line-item pricing means you can further customize your invoice according to your individual needs. See the Content & Publishing section of our Scope of Services page for pricing information.
Long-Term Management
Our monthly service covers long-term management of everything covered under Onboarding. Onboarding includes hosting of the website and email, the use of our software licensing, website user management, website software updates, website security scans, nightly website backups retained for thirty days, email management, and updating business information upon request at any time for social networks, business listings, and map listings.
Support
We provide one hour of in-person or video conference consultation time each month, as well as unlimited email and phone support. Please see the Consultation section of "How will Gap Creek Media manage my Web Presence?" for more details.
We want first and foremost to do good business. We feel that our service and value are good business, and you'll want to be with us for years. But if you change your mind, we want the best for our clients and will never hold you back. There are no contracts to sign or long-term obligations. We offer a pay-as-you-go service.
You Own It
You own your web presence, all of your online assets, your media, and content. Once you pay for it, it's yours, you own it, and we will never try to hold your stuff hostage to keep your business. If you ever decide to go another direction, just let us know, and we'll be happy to help you transition everything to your new hosting account or work with your new web team to help get you where you're going. Inform us, we'll work with you to move your stuff wherever you're going for no additional fees, and billing will stop.
Your Accounts
You may never need to sign in to your website, or you may need to sign in to it many times a day. No matter how often, it's important that you know how to access your website. We have strict rules regarding security and we require clients to set up two-factor authentication for signing in to their websites. It would be negligent of us not to use and enforce the use of this layer of security.
You can sign in to your website by going to the home page of your website, then appending /wp-admin to the end of the web address. like https://gapcreekmedia.com/wp-admin will take you to the sign in page for our website. See more about First Steps on wordpress.org. We will set up your two-factor authentication during the onboarding process.
Full WordPress support can be found at wordpress.org/support.
We use Rackspace for our email. We set this up for you during the onboarding process. You can sign in by going to https://email.rackspace.com and you can find help setting it up on your email clients on your devices by going to https://emailhelp.rackspace.com.