Billing & Cancellation
Monthly no-contract Web Presence Management starts at $100 per month. We email invoices on the 20th of every month before the month of service to be rendered, due within seven days. Our line-item pricing means you can further customize your invoice according to your individual needs. See the Content & Publishing section of our Scope of Services page for pricing information.
Long-Term Management
Our monthly service covers long-term management of everything covered under Onboarding. Onboarding includes hosting of the website and email, the use of our software licensing, website user management, website software updates, website security scans, nightly website backups retained for thirty days, email management, and updating business information upon request at any time for social networks, business listings, and map listings.
Support
We provide one hour of in-person or video conference consultation time each month, as well as unlimited email and phone support. Please see the Consultation section of "How will Gap Creek Media manage my Web Presence?" for more details.
We want first and foremost to do good business. We feel that our service and value are good business, and you'll want to be with us for years. But if you change your mind, we want the best for our clients and will never hold you back. There are no contracts to sign or long-term obligations. We offer a pay-as-you-go service.
You Own It
You own your web presence, all of your online assets, your media, and content. Once you pay for it, it's yours, you own it, and we will never try to hold your stuff hostage to keep your business. If you ever decide to go another direction, just let us know, and we'll be happy to help you transition everything to your new hosting account or work with your new web team to help get you where you're going. Inform us, we'll work with you to move your stuff wherever you're going for no additional fees, and billing will stop.
Your Accounts
You may never need to sign in to your website, or you may need to sign in to it many times a day. No matter how often, it's important that you know how to access your website. We have strict rules regarding security, and we require clients to set up two-factor authentication to sign in to their websites. It would be negligent of us not to use and enforce the use of this layer of security.
You can sign in to your website by going to the home page of your website, then appending /wp-admin to the end of the web address. like https://gapcreekmedia.com/wp-admin will take you to the sign-in page for our website. See more about First Steps on wordpress.org. We will set up your two-factor authentication during the onboarding process.
Full WordPress support can be found at wordpress.org/support.
We use Rackspace for our email. We set this up for you during the onboarding process. You can sign in by going to https://email.rackspace.com and you can find help setting it up on your email clients on your devices by going to https://emailhelp.rackspace.com.
You can sign in to your Client Dashboard by going to https://gap-creek-media.smblogin.com/login/.
We use data centers within the United State of America, provided by the following vendors.