Termination of Services
You own your web presence, all of your online assets, your media, and content. Once you pay for it, it's yours, you own it. If you ever decide to go another direction, just let us know, and we'll be happy to help you transition everything to your new hosting account or work with your new web team to help get you where you're going. Inform us, we'll work with you to move your stuff wherever you're going for no additional fees, and billing will stop.
We want first and foremost to do good business. We feel that our service and value are good business, and you'll want to be with us for years. But if you change your mind, we want the best for our clients and will never hold you back. There are no contracts to sign or long-term obligations. We offer a pay-as-you-go service.
We reserve the right to terminate service for failure to pay or any other reasons we feel warrant service termination. We will attempt to make contact and retain any data, files, or online assets until such time as they can be transferred to you, or a total of 180 days have elapsed. If your services are terminated for failure to pay the total amount due must be paid before services will be restored.
Your Accounts
You may never need to sign in to your website, or you may need to sign in to it many times a day. No matter how often, it's important that you know how to access your website. We have strict rules regarding security, and we require clients to set up two-factor authentication to sign in to their websites. It would be negligent of us not to use and enforce the use of this layer of security.
You can sign in to your website by going to the home page of your website, then appending /wp-admin to the end of the web address. like https://gapcreekmedia.com/wp-admin will take you to the sign-in page for our website. See more about First Steps on wordpress.org. We will set up your two-factor authentication during the onboarding process.
Full WordPress support can be found at wordpress.org/support.
We use Rackspace for our email. We set this up for you during the onboarding process. You can sign in by going to https://email.rackspace.com and you can find help setting it up on your email clients on your devices by going to https://emailhelp.rackspace.com.
You can sign in to your Client Dashboard by going to https://gap-creek-media.smblogin.com/login/.
We use data centers within the United State of America, provided by the following vendors.